NuroToK ("we", "our", or "us") operates the NuroToK mobile application (package name: com.nurotok.app). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app.
1. Information We Collect
Depending on how you use NuroToK, we may collect:
- Account information — email address, name, and authentication tokens when you sign in.
- Profile information — preferred name, pronouns, date of birth, phone number, emergency contact details, and optional health-related notes you choose to provide (such as diagnosis information).
- Sensory settings — sensitivity levels and trigger preferences for visual, auditory, tactile, and social input.
- Wellness check-ins — mood, anxiety, and sensory state entries you log in the app.
- Trigger and safety events — anonymised records when content is blocked, flagged, or gradually revealed in Safe Feed (we log event types and hashed identifiers, not full post content).
- Screen comfort settings — preferences such as dimming, reduced motion, and notification batching.
- Device and usage data — app version, device type, operating system, crash logs, and general usage analytics.
- Subscription status — if you purchase premium features, payment is processed by Google Play; we receive subscription status from our payment provider, not your full payment card details.
2. How We Use Your Information
- Provide and personalise sensory regulation features, Safe Feed filtering, and insights.
- Screen content against your trigger profile using automated analysis.
- Save your settings and sync them across sessions when you are signed in.
- Improve app performance, fix bugs, and understand how features are used.
- Display advertisements, if enabled in your version of the app.
- Process subscriptions and restore purchases.
- Respond to support requests and legal obligations.
3. Third-Party Services
We use trusted third parties that may process data on our behalf:
- Google Play / Google Mobile Ads — app distribution and advertising (subject to Google's policies).
- RevenueCat — subscription and in-app purchase management.
- Analytics providers — aggregated usage and diagnostic data.
- Content sources — Safe Feed may fetch public content from third-party platforms (for example Reddit or YouTube). We do not control those platforms' privacy practices.
- AI analysis services — text and image signals may be analysed to detect emotional tone or potential triggers before content is shown to you.
Each third party has its own privacy policy governing their use of data.
4. Data Storage and Security
Authentication tokens are stored securely on your device using platform secure storage. Other data is transmitted over encrypted connections (HTTPS) and stored on our servers. No method of transmission or storage is 100% secure, but we use reasonable safeguards to protect your information.
5. Data Retention
We retain your information while your account is active or as needed to provide the service. You may request deletion of your account and associated data by contacting us (see Section 9).
6. Your Choices and Rights
- Update profile and sensory settings in the app at any time.
- Choose what triggers to filter in your safety profile.
- Opt out of personalised ads via your device settings (Settings → Google → Ads).
- Request access, correction, or deletion of your personal data by emailing us.
Depending on your location, you may have additional rights under laws such as GDPR or CCPA.
7. Children's Privacy
NuroToK is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, contact us and we will delete it promptly.
8. Health Disclaimer
NuroToK is a wellness and sensory regulation companion. It does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical concerns.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of the app after changes means you accept the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:
Email: info@neurodigitalsupport.com
App: NuroToK (com.nurotok.app)